Quality

The IPA Future Prospect

The Institute of Public Administration (IPA) strives to excel and be a pioneer and a leader in the area of providing high-quality services in the field of administrative development, setting an example to be followed on the local, regional, and world levels.

 

The IPA Mission

The IPA works to effect administrative development in the Kingdom by offering outstanding, high-quality services at the lowest cost to the public and private sectors, while meeting the levels of user expectations and gaining user satisfaction.

 

The Objectives of IPA Quality Applications

• Increased productivity

• Lower operation costs

• Meeting the expectations and gaining satisfaction of users and of IPA staff and trainees

• Setting a model of quality and excellence in service provision to be followed

• Creating a comprehensive, integrated system of IPA performance

• Arriving at point zero in regards to defects, errors, and flaws in IPA performance

• Creating an integrated system for the prevention of errors in IPA performance